Leonor Vidigal · Updated: July 13, 2026
Lisbon Airport Lost and Found: How to Recover a Lost Item (2026)
Lost something at Lisbon Humberto Delgado Airport (LIS)? Where you go depends entirely on where you lost it, and getting that wrong costs days. This guide gives you the official Lost and Found contact, the exact steps to file a report for free, and the one distinction that trips most travellers up: an item left in the terminal, an item left on the aircraft, and a checked bag that never arrived are three different desks. No paid intermediary is needed to file any of them.
Where to report, by where you lost it?
| Where you lost it | Who handles it | How to contact |
|---|---|---|
| In the terminal (phone, wallet, jacket, bag you carried) | PSP Lost & Found (airport police) | Email or phone the PSP office (details below) |
| On board the aircraft (seat pocket, overhead bin) | Your airline's lost property team | Your airline's app or lost-property web form |
| Checked bag that did not arrive on the belt | Airline baggage / ground-handler desk in Arrivals | File a PIR before leaving the baggage hall |
Items lost inside the terminal: the PSP Lost and Found
Anything you dropped or left in the public areas, at a cafe, at security or at a gate is collected by the airport division of the PSP (Polícia de Segurança Pública), not by a private company. Their Lost and Found office sits in the public (landside) area on Level 0 of Terminal 1, before the security checkpoint.
- Email: [email protected]
- Phone: +351 218 444 530
- Location: Public area, Level 0, Terminal 1 (before security)
- Hours: the office operates daily; reported opening times vary, so call the number above to confirm before travelling to the airport.
You do not have to pay anyone to lodge a report, and the airport has no online claim form of its own. Recovered items handed to the police are also logged on Portugal's national lost-property portal, perdidoseachados.mai.gov.pt, where you can search for documents and objects turned in to the PSP or GNR.
How to file a report (step by step)?
Email [email protected] (or call) as soon as you realise the item is missing, and include everything that helps them match it:
- Your first and last name and a contact phone number;
- The date and approximate time you were at the airport;
- The airline and flight number you travelled on;
- A detailed description: brand, colour, size, model, and any identifying marks or contents.
If a match is found, the office contacts you and gives you a reference number to collect the item in person with valid photo ID. If you have already left Portugal, ask whether they can arrange shipping, or authorise someone to collect it on your behalf in writing.
Items left on the plane
If you left something in the seat pocket or overhead bin, it is the airline's responsibility, not the airport's, because cabin crew clear the cabin. Report it directly to your carrier through its app or lost-property web form as quickly as possible, since aircraft turn around fast and the item may travel onward. TAP Air Portugal, easyJet, Ryanair and the other LIS carriers each run their own lost-property process.
Checked baggage that did not arrive
A suitcase that never reached the belt is a different problem from a lost item, and it is time-sensitive. Before you leave the baggage hall, go to the airline or ground-handler baggage desk in Arrivals and file a Property Irregularity Report (PIR). For roughly the first five days the airport and handler trace the bag; after that the airline's own baggage department continues the search. Keep your boarding pass and the tag stub, and file within the airline's deadline to protect any compensation claim.
How long is a lost item kept?
Unclaimed items handed to the PSP are held for a limited period before being disposed of or transferred, so act quickly — the sooner you file, the better your odds. Report the loss the same day if you can, follow up by phone if you get no reply to the email within a couple of days, and check the national perdidoseachados.mai.gov.pt portal in parallel.
Frequently asked questions
What is the Lisbon Airport Lost and Found phone number?
The PSP Lost and Found office at Lisbon Airport can be reached on +351 218 444 530 or by email at [email protected]. It is in the public area on Level 0 of Terminal 1, before security.
Do I have to pay a company to get my lost item back?
No. Filing a report with the airport's PSP Lost and Found is free and there is no official online form. Third-party recovery services are optional intermediaries, not the airport's service.
I left something on the plane — do I contact the airport?
No. Items left on board are handled by your airline's lost-property team, not the airport police. Report it through the airline's app or website.
My checked bag did not arrive. Is that Lost and Found?
No. A bag that did not reach the belt is mishandled baggage. File a Property Irregularity Report (PIR) at the airline or handler desk in Arrivals before you leave, keeping your boarding pass and bag tag.
Can I recover a lost item after leaving Portugal?
Yes, if it is found. Ask the PSP office about shipping the item to you or authorising someone to collect it on your behalf with your written permission and their ID.
